Site won't verify in the HUB

Hi - we have successfully added a few sites into the HUB dashboard, however our latest one, which has the Dashboard plugin running and logged in, simply won't verify on the HUB.

  • Predrag Dubajic
    • Support

    Hey PL,

    Hope you're doing well today :slight_smile:

    Can you tell me URL of the site that is having issues?

    Also, do you see any errors or anything else that could tell us what's going on?

    If you're able to install and login via WPMU DEV Dashboard can you try installing one of our products and let us know if that works?

    Best regards,
    Predrag

  • PL
    • WPMU DEV Initiate

    Hi Predag,

    It is a dev site at the moment: http://hna.pl-dev.co.za/ - we have however successfully added other dev sites.

    I don't get any errors, just the prompt that "We could not find your new website.
    Please make sure you have followed steps above."

    I have succesffuly installed on that site, through the dashboard a bunch of your products no problem.

    Thanks
    Tim

  • Predrag Dubajic
    • Support

    Hi Tim,

    This is really strange, can you tell me if you're using some security plugins like WordFence or similar, or perhaps some kind of aggressive caching plugin like W3TC?

    If you do have such plugins can you try disabling them real quick just to check if that could be causing it?

    Best regards,
    Predrag

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