Sites down for days and I can't get help

I can log in sometimes but I can get to the dashboards. Strange things started going wrong when I tried to disactivate the marketpress plugin. Upfront also froze at 63% Now the subsites are redirecting to the main site. Can someone please help me find out what is wrong?

  • James Morris
    • WordPress Enthusiast

    Hello Robert,

    I hope you are well today.

    In order to help you better with your issue, would you please grant me access to your site and server?

    Please visit the Contact page and complete the form with the following information:

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url

    - FTP credentials
    host
    username
    password
    (and port if required)

    Best regards,

    James Morris

  • James Morris
    • WordPress Enthusiast

    Hello Robert,

    I apologize for the delay in getting back to you.

    I've been able to get into your Siteground dashboard where I can access cPanel, but unfortunately, I've been unable to login to your WordPress site. In order to further diagnose the issues you're having with your site, I need to be able to login to WordPress. If you are able to login, would you please enable Support Staff Login? You can learn how to grant WPMU DEV Support Access at the following link:

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please reply back here once you've enabled access so I will be notified.

    Best regards,

    James Morris

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