Slide In messages on mobile are too large


I have Slide In working well on desktops and tablets, but not phones. My slide in messages are coming in so large that the user cannot close them; the close button is off the screen. How do I fix this?

If there is no easy fix, how then can I disable Slide In for mobile phones? Thanks!


  • Timothy Bowers
    • Chief Pigeon

    Hey there.

    I was just testing on iPhone and it was working fine on my iPhone.

    What device are you using?

    And can I please have a link to where the slide in is being used so I can take a look?

    And please ensure it remains on for a while so it gives me time.

    I guess it might be related to the content.

    If needed you could always turn it off with CSS for mobile browsers.

    Take care.

  • Jack Kitterhing
    • Code Norris

    Hi there Michael,

    Hope you're well today and thanks for your question.

    I've just checked this as well and it displays fine for me (screenshot attached).

    Alternatively you can use this css to hide it on mobile devices.

    @media all and (max-width: 599px) and (min-width: 220px) {
      #wdsi-slide_in {
        display: none;


    Kind Regards

  • Timothy Bowers
    • Chief Pigeon

    I see it now, it was a delayed slide in that I missed the first time looking at your site.

    So I tested your site, the issue is the content, it bulks it right out.

    You could tackle this by making some specific CSS. If you can pop the slide in on a page that you can leave it on for a while that would be great.

    It's a lot of content to fit in a non-scrolling area so I'm not sure how pretty it would be, maybe you could just display the form, no header and text other than Subscriber?

    Let me know.

    Take care.

  • sophiejewry
    • WPMU DEV Initiate

    I'm having a similar issue apart from mine is fine - I just can't close it as the close button is off the top of the screen (and I've had feedback to say others are having the same problems). If I can get this fixed it will be just right but at the moment I am looking to have to remove it as a great deal of traffic comes from mobile to my site and they're getting blocked from doing anything due to the pop-up? - Just realised the web link would help! it's

  • Jack Kitterhing
    • Code Norris

    Hi there @sophiejewry,

    Hope you're well today! :slight_smile:

    Thanks for posting in this thread, however it might be best if you open your own, even if the issues seem closely related. That way it will remain independent of this one and ensure it doesn't confuse issues here if this thread needs reopening again by the author.

    Posting on old threads can also lead to us missing your questions.

    It also means the member who started this thread or anyone following it isn't inundated with post notifications each time we respond to each other. A lengthy thread could annoy the original thread starter

    This also allows us to better track and answer your questions to ensure we don't miss any for you.

    If the current thread is relevant then please feel free to link back to this in your new one.

    You can start a new thread here and we'll be right along to assist! :slight_smile:

    Thanks for your understanding.

    Kind Regards

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