Slow Snapshot set up

This site is taking ages to set up on Snapshot, it's stuck on Files :: Media for last 1/2 hour. Is that normal?

  • Predrag Dubajic

    Hey Steve,

    Hope you're doing well today :slight_smile:

    Usually Snapshot shouldn't get stuck for so long on one place but it does depend on the files that you have on your site.
    If your media library has a lot of files and you have some large files in there then it can take up some time.

    If it keeps going then it's ok to leave it and if it hits an obstacle and is unable to finish it should show an error.

    I would suggest allowing from the other end or to check if it's blocked since this our outgoing IP address.

    Compression is done on your site, only after the backup file is created then it's sent to backup storage, depending on what you have selected.
    So there's nothing that whitelisting could do about compression being slow, but just in case I checked your IP and it's not blacklisted from our end as far as I can tell.

    Best regards,

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