Slow website after live chat plug in was installed

We are having difficulties getting the live chat to work for our website. The main problem we are experiencing is the performance of our website is extremely slow.
Our website is hosted by GoDaddy and they have told us that there is nothing wrong with their hosting plan.
Another person said that This plugin requests an ajax command every second or so, which is extremely resource intensive and GoDaddy hosting plan does not have enough memory even after reconfiguring the websites configuration file and opened up as much space as possible for the plugin to run, and still same result.
What can we do? I was advised to get a refund since this plug in is not suitable to our resources. Please help!

  • Tyler Postle

    Hey Nyla,

    Hope you're doing well today and welcome to the WPMU DEV Community!

    Self hosted chat plugins are generally all quite resource intensive and it is because they have to constantly make calls to receive send messages.

    We do mention this on our usage page:

    It’s important to note that self-hosted chat functionality can be very resource-intensive. While we’ve made every effort to ensure that the load this plugin can put on your server is kept to a minimum, there are a couple of things to keep in mind:

    With that said, there are also some measures we can take to increase performance for you :slight_smile:

    First, let's add this line to your wp-config.php file:

    define('WP_MEMORY_LIMIT', '256M');

    Then let's increase your polling intervals a bit so there isn't so many ajax calls.

    You will find the polling intervals via:

    Chat > Settings Common.

    Increase them to around 2, 4 ,6 or 2, 6, 8

    Try one of that and let us know if performance improves :slight_smile:

    Look forward to hearing back Nyla!

    All the best,
    Tyler

  • Michelle Shull

    Hi, Nyla!

    Be is right about the usage requirements, any self-hosted chat is going to drain resources like you've left the water on all day, it's the nature of how live chat works. Tyler's recommendations above should help, but it may not be enough to work on a shared hosting environment, where resources are scarce.

    If I were to give advice, I'd suggest a dedicated host or VPN, which can be pretty expensive. There are a few deals, and now is a good time to look for them, as many hosting businesses are ramping up for holiday sales.

    GoDaddy is a great low-end (meaning smaller, shared server friendly sites) hosting provider, but you may want to expand your search to look for hosts that specialize in dedicated hosting if you want to make a switch.

    Thanks for your question, Nyla, and thanks for stepping in to help, Be!

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