Smartcrawl not working with WPEngine

we cannot get smartcrawl to work on wpengine and I wanted to see if there is something special that needs to be done?

I can install the plugin but when I try and do the initial SEO scan I get an immediate failure.

I spoke with WPEngine and there is nothing on their end that seems to be wrong. I am also unable to install any wpmudev plugins through the dashboard

  • Patrick Freitas
    • Staff

    Hi seanmpiper

    Sorry to hear that you are having this issue.

    Wouldn't you mind, please, double check on the SFTP that you provided? I wasn't able to log in using that information.

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question:

    Subject: "Attn: Patrick Freitas"

    - Site login URL:

    - WordPress admin username:
    - WordPress admin password:

    - FTP/SFTP credentials

    Host:
    Username:
    Password:
    Port:

    - cPanel credentials

    Host:
    Username:
    Password:

    - Folder path to the site in question:

    - Link back to this thread for reference

    - Any other relevant URLs/info:

    Please, reply to the ticket once you have sent the information.
    Best Regards
    Patrick Freitas

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