[SmartCrawl Pro] SmartCrawl not adding to sitemap

I tried to add some missing URLS to the sitemap and after I click ”Save Changes” I get an empty page with ”0”. Thats it.
Also I keep seeing I have Crawl errors. :slight_frown:
Help please?

  • James Morris

    Hello Andreea Ant.

    Unfortunately, we're still getting the following error on your site:

    This is an invalid access token. Please ask the user to grant access.

    In order to help you better with your issue, would you please grant me access to your site and server so I can perform some advanced debugging?

    NOTE: Please make a full backup of your site before sending the following information.

    Please visit the Contact page and complete the form with the following information:

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Option: I have a different Question

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

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    Admin username
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    - Hosting Control Panel Login
    Admin username
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    Login url

    ~OR~

    - FTP credentials
    host
    username
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    (and port if required)

    Best regards,

    James Morris

  • James Morris

    Hello Andreea Ant.

    Thank you for enabling access. I was able to confirm the symptoms you are describing. Doing some inspection, it seems you may possibly have a plugin conflict. I'm seeing some JavaScript errors in the Google Chrom DevTools JS console.

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test to eliminate the possibility of a conflict with another plugin?

    Whenever you perform a plugin conflict test, it's always better to do so on a staging site. You can learn how to create a staging site here.

    The simplest way to perform a plugin conflict test:
    * Login to your site via FTP
    * Navigate to wp-content
    * Rename the plugins folder to _plugins
    * Create a new plugins folder
    * Move the plugin folder (ex: membership) you want to test from _plugins to plugins
    * Then, one at a time, move other plugin folders over from _plugins to plugins until the symptom returns

    NOTE: While you are doing this, do not visit WP Admin -> Plugins on your site. This will ensure that your plugins remain active when you copy them back over.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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