Smush Envira Gallery Conflict

Some Envira Galleries are taking very long to load. e.g.

http://+++merny.wpengine.com/galleries/events/

http://+++merny.wpengine.com/galleries/training/

After checking with WP Engine, they are saying that “the external call to smushpro.wpmudev.org is taking 40,300 ms on it’s own on /galleries/fire. That may be preventing items from loading until it finishes and causing the timeout.”

This is what WP Engine sent me:

https://static.livechatinc.com/8801096/P8I2O8ATC9/4efc070dae938ebffa47aa86f18b338f/Screen%20Shot%202018-05-01%20at%2012.57.51%20PM.png

https://static.livechatinc.com/8801096/P8I2O8ATC9/3a833b70add6fc40bd18d3ed5cf92842/Screen%20Shot%202018-05-01%20at%2012.59.13%20PM.png

https://static.livechatinc.com/8801096/P8I2O8ATC9/ebac19981646ead89e83c74bea05cb9e/Screen%20Shot%202018-05-01%20at%201.02.25%20PM.png

Can you please investigate why Smush is sending request to Smushing server every time the gallery is being loaded? Gallery load time drops instantly when I disable Smush.

  • James Morris
    • WordPress Enthusiast

    Hello Dave

    I hope you are well today.

    I’ve just run your site through https://tools.pingdom.com/ https://gtmetrix.com/ and I monitored the Network console in Google Chrome DevTools. The page loads are not particularly fast, but I’m not seeing any references to our compression API server in the requests.

    In fact, what seems to be taking the longest is widgets.

    See Screenshot:

    http://pix.toile-libre.org/upload/original/1525241420.png

    At the time that you were seeing these symptoms, were you bulk Smushing images or uploading a large number of images?

    I’m afraid I’m not able to replicate this on the front-end of your site. Are you seeing this on the back-end?

    Best regards,

    James Morris

  • Dave
    • Site Builder, Child of Zeus

    We are seeing this on the front-end and is throwing a 502 error when trying to access galleries. It appears that this is related to the WPSmush plugin as was stated above and based off of WPEngine’s troubleshooting. The WP Smush plugin has been disabled and is why you’re not able to replicate the issue. We provided login credentials for the site as well as FTP via the online chat for you to take a look at as needed. We can create a staging environment as well if that would be of assistance too?

  • James Morris
    • WordPress Enthusiast

    Hello Dave

    Yes, a staging environment would be best so we can test and make changes as needed without interruption to your production site. Once you’ve setup your staging site, please send me the credentials via our secure contact form.

    Please visit the Contact page and complete the form with the following information:

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Option: I have a different Question

    Subject: “Attn: James Morris”

    In the Message box, please provide the following:

    – link back to this thread for reference

    – any other relevant urls

    – Admin login:

    Admin username

    Admin password

    Login url

    – Hosting Control Panel Login

    Admin username

    Admin password

    Login url

    ~OR~

    – FTP credentials

    host

    username

    password

    (and port if required)

    Best regards,

    James Morris

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.