Smush folder not deleting

I installed the WP Smush plugin last week. Now when I try to upload photos they severely lose quality. I deactivated AND Deleted the plugin thinking that was causing the problem. Then decided to reinstall it to see if that was the problem. Now it won't let me re-install it because it says the folder still exists on my site.
I was using the free version. Neither one shows up in my dashboard now for me to uninstall. How do I make sure they are both completely removed and not affecting my images being smushed down?

  • Nastia

    Hello Laura , I hope you are doing well!

    Please delete manually the Smush plugin's folder from your plugin's directory.

    Access your site's files via cPanel or via FTP File Manager, navigate to wp-content/plugins locate wp-smush-pro folder and delete it.

    If you still have the Lite version of the plugin installed, check for wp-smushit folder and delete it as well.

    After this, please try to re-install the Pro version of the plugin via WPMU DEV Dashboard.plugin

    If you need assistance deleting the folders manually, please send me your FTP credentials so I could do it for you.

    ou can send credentials by using our secure contact form http://premium.wpmudev.org/contact/

    Subject: “Attn: Nastia”
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    Kind Regards,
    Nastia

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