smush giving api error

i have support access on for Smush was able to compress 16 out of 17 images but it gave the following error:
tax_form.jpgError posting to API: 500 Internal Server Error

  • Nahid
    • Tech Support

    Hey there cornelius_butler !
    Hope you are having a great day!

    I'm sorry to hear about the issue that you encountered. This error message usually shows up when the respective image is broken/corrupted and it cannot be uploaded to our Smush API servers for optimization. In this scenario, the next step forward is to delete the specific image and upload again to make sure nothing went wrong during the upload process.

    However, I can see that you were able to get past that as I see "All attachments have been smushed" message in your above-mentioned site. Here's a screenshot for reference:

    Are you still able to replicate this error on your end?

    Hope this helps. We'll be looking forward to hearing back from you. Thanks!

    Kind regards,

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