Smush It failing to process images

Hi!
I’m having terrible trouble with Smush It, which I believe WPMUDev is now supporting?

The plugin is hanging when I upload images, to the point where the images are timing out. This originally seemed a result of larger images, but it is actually just failing on all images at this point.

I should note, I'm not bulk smushing existing images, this is just being applied to images that are being uploaded through the media upload function in WordPress.

I'm using X Theme (Theme.co) with WordPress 4.0, on WPEgine. The URL is http://bitterempire.com

I’ve included the debug information below.

Any help you could offer would be fantastic!
Yours,
Joline

DEBUG: attachment_file_path=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats.png]
DEBUG: attachment_file_url=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats.png
    [src_size] => 145944
    [dest] => http://ysmushit.zenfs.com/results/b5609629%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats.png
    [dest_size] => 92563
    [percent] => 36.58
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-150x150.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-150x150.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-150x150.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-150x150.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-150x150.png
    [src_size] => 6816
    [dest] => http://ysmushit.zenfs.com/results/5992083a%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-150x150.png
    [dest_size] => 6029
    [percent] => 11.55
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-300x230.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-300x230.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-300x230.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-300x230.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-300x230.png
    [src_size] => 18811
    [dest] => http://ysmushit.zenfs.com/results/5376a683%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-300x230.png
    [dest_size] => 16468
    [percent] => 12.46
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-100x76.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-100x76.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-100x76.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-100x76.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-100x76.png
    [src_size] => 3577
    [dest] => http://ysmushit.zenfs.com/results/354998e9%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-100x76.png
    [dest_size] => 3109
    [percent] => 13.08
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-862x661.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-862x661.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-862x661.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-862x661.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-862x661.png
    [src_size] => 102548
    [dest] => http://ysmushit.zenfs.com/results/e92ee491%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-862x661.png
    [dest_size] => 89374
    [percent] => 12.85
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-862x482.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-862x482.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-862x482.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-862x482.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-862x482.png
    [src_size] => 82938
    [dest] => http://ysmushit.zenfs.com/results/5cbbb92b%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-862x482.png
    [dest_size] => 72054
    [percent] => 13.12
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1200x920.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x920.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x920.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1200x920.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x920.png
    [src_size] => 168198
    [dest] => http://ysmushit.zenfs.com/results/4ecf792b%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1200x920.png
    [dest_size] => 145847
    [percent] => 13.29
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1200x671.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x671.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x671.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1200x671.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x671.png
    [src_size] => 136042
    [dest] => http://ysmushit.zenfs.com/results/652f0ef1%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1200x671.png
    [dest_size] => 117282
    [percent] => 13.79
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-846x649.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-846x649.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-846x649.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-846x649.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-846x649.png
    [src_size] => 99935
    [dest] => http://ysmushit.zenfs.com/results/7e24e88a%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-846x649.png
    [dest_size] => 86975
    [percent] => 12.97
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-846x473.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-846x473.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-846x473.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-846x473.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-846x473.png
    [src_size] => 80944
    [dest] => http://ysmushit.zenfs.com/results/bad4df06%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-846x473.png
    [dest_size] => 70288
    [percent] => 13.16
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1184x908.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x908.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png
    [src_size] => 168013
    [dest] => http://ysmushit.zenfs.com/results/b87e490d%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x908.png
    [dest_size] => 146254
    [percent] => 12.95
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1184x662.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x662.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png
    [src_size] => 135970
    [dest] => http://ysmushit.zenfs.com/results/880f0ee4%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x662.png
    [dest_size] => 118237
    [percent] => 13.04
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1184x908.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x908.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png
    [src_size] => 146254
    [error] => No savings
    [dest_size] => -1
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1184x662.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x662.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png
    [src_size] => 118237
    [error] => No savings
    [dest_size] => -1
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1184x908.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x908.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x908.png
    [src_size] => 146254
    [error] => No savings
    [dest_size] => -1
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1184x662.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1184x662.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1184x662.png
    [src_size] => 118237
    [error] => No savings
    [dest_size] => -1
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-864x662.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-864x662.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-864x662.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-864x662.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-864x662.png
    [src_size] => 102415
    [dest] => http://ysmushit.zenfs.com/results/5e2ce7d1%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-864x662.png
    [dest_size] => 89005
    [percent] => 13.09
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-864x483.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-864x483.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-864x483.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-864x483.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-864x483.png
    [src_size] => 82894
    [dest] => http://ysmushit.zenfs.com/results/8c65922e%2Fsmush%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-864x483.png
    [dest_size] => 72238
    [percent] => 12.85
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1200x920.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x920.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x920.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1200x920.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x920.png
    [src_size] => 145847
    [error] => No savings
    [dest_size] => -1
    [id] =>
)
DEBUG: attachment_file_path_size=[/nas/wp/www/cluster-3210/bitterempire/wp-content/uploads/2014/11/wpenginestats-1200x671.png]
DEBUG: attachment_file_url_size=[http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x671.png]
DEBUG: file_url [http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x671.png] home_url [http://bitterempire.com]
DEBUG: Calling API: [http://www.smushit.com/ysmush.it/ws.php?img=http%3A%2F%2Fbitterempire.com%2Fwp-content%2Fuploads%2F2014%2F11%2Fwpenginestats-1200x671.png]
DEBUG: return from API: data
stdClass Object
(
    [src] => http://bitterempire.com/wp-content/uploads/2014/11/wpenginestats-1200x671.png
    [src_size] => 117282
    [error] => No savings
    [dest_size] => -1
    [id] =>
)
245
  • Ivan

    Hey Joline,

    Thanks for the question.

    I tested it and I can reproduce the same problem.

    Can you please share when did you notice this problem?
    Sometimes Yahoo servers are too busy to process all the work, and it is good idea to wait a few hours and try again.

    I know it is annoying to wait, but the plugin just offers easy way to connect to Smush.it/yahoo servers, and if they are busy we can't really do anything.

    You can additionally try to increase the time to increasing response time from Smush.it in the field "How many seconds should we wait for a response from Smush.it?" You can do it from here:
    Admin -> Settings -> Media

    Thanks,
    Ivan

  • Matt

    Hi Joline,

    I've done a little research on this myself and Ivan is correct that from time to time the Yahoo servers that "smush" your files get backed up and lately it seems to be happening more often.

    While this is most likely not an issue that the SmushIt plugin itself can "fix" or leviate, there are alternatives such as EWWW Image Optimizer and CW Image Optimizer, the latter of which is actually based off the original SmushIt plugin, though instead of sending your images to Yahoo, it lets your server do the optimization using a Linux-based program called "littleutils", which does need to be installed on your server (they give instructions).

    While both are more consistent and use less bandwidth to complete then the Yahoo-based SmushIt, you should be on a Linux server with shell access to use either one to its fullest. EWWW says it works on all operating systems, yet some of the best optimization is achieved with ImageMagick, which is readily available on most Linux servers.

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.