smush not working on pro

its still asking me to upgrade to pro, i've cleared my browser, reinstalled it but no joy!

[Moderated]

  • Sajid

    Hello mellisa,
    Hope you are doing good today

    First of all, please never ever post direct admin credentials in a public forum like this. I have moderated and removed the login information but still recommended to change the password or better delete that account.

    I noticed this issue on your site but I am unable to replicate this issue on my own site.

    Could you please make a plugin and theme conflict test to make sure its not due to a conflict. Please see flowchart in our getting support manual for more details.

    I avoid to do this myself on your live site.

    If the issue still persists and does not turn out to be a conflict, then please send in FTP and WordPress admin details via our secure contact form in following format so we could further investigate this issue.

    You can send the requested details via our secure contact form in following format.

    Subject: "Attn: Sajid Javed”
    - WordPress admin username
    - WordPress admin password
    - login url
    - FTP credentials (host/username/password)
    - link back to this thread for reference

    Take care and have a nice day

    Best Regards,
    Sajid - WPMU DEV Support