[Smush Pro] Bulk directory smush stops working

I'm trying to run a bulk directory smush on quite a lot of images (almost 4000). The tool keeps getting hung up and stopping. It used to stop at 107 but after a while it moved forward. Now it's stopping at image 809. I left my computer running for 2 hours and didn't move past this point.

Screenshot: https://www.screencast.com/t/q7Qb6a0nTe

  • Nebu John
    • Staff

    Hi David,

    I am sorry to read that you are having an issue. Since support access to your site is disabled at the moment, I wasn’t able to give a closer look into this issue.

    Could you please grant support staff access so that we could give a closer look. You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please let us know once you enable access so that we could get this sorted.

    Kind Regards,

    Nebu John

  • Nebu John
    • Staff

    Hi David,

    Thank you for granting support access.

    On further investigating, I was able to run a Bulk Smush on directory specified in the chat on more than 2000 images. However, I was unable to complete it since a single session of support access lasts only for one hour. Till the end of the session, the bulk smush was running without any issue.

    I appreciate if you could run a bulk smush on this folder in non-peak hours and check. If the issue still persists, could you please share your sites WP admin login, and cPanel login so that we can debug this further?

    Note: Don’t leave your login details in this ticket.

    Instead, you can send us your details using our contact form

    https://premium.wpmudev.org/contact/#i-have-a-different-question:

    Subject: “Attn: Nebu John”

    – Site login URL

    – WordPress admin username

    – WordPress admin password

    – FTP credentials (host/username/password)

    – cPanel credentials (host/username/password)

    – Folder path to the site in question

    – Link back to this thread for reference

    – Any other relevant URLs/info

    We’ll be looking forward to hearing back from you.

    Kind Regards,

    Nebu John

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