smush pro features not activating

We're currently having an issue with smush. We had the free version, installed your hub and the pro smush but it always stays on the free version. We tried deinstalling en reinstalling but thats the only plugin that doesnt activate the pro version.

(support access is enabled)

  • Rupok

    Hi Oliver,

    So sorry to hear the inconvenience you are having. And thanks for granting Support Access. I logged on your site and could see the issue in action.

    This is really weird and should not happen.

    Just to make sure no other plugin is conflicting and causing this, can you please do a plugin conflict test? To know more about plugin conflict test, you can check this guide: http://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support//

    If that doesn't help in resolving this issue, can you please try resetting the API key by going to this page: https://premium.wpmudev.org/hub/account/ ?

    On that page, scroll down and click on the "RESET API KEY" button. Please check the attached screenshot for reference.

    After resetting the API key, you might need to login to your WPMU DEV Dashboard options page in your WordPress Dashboard. But this should resolve this issue.

    Please let us know if nothing above helps. We will be glad to investigate further.

    Have a nice day. Cheers!
    Rupok

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