Hi. I installed Smush Pro on our website and initially only did a general Bulk Smush (lossy was not checked just to see how it would do as a first pass). I then ran page tests and decided to enable the lossy compression, except Smush is not going back and starting over again to do a lossy re-compress. The green progress bar is stuck in an almost complete state from the first bulk smush and has stopped at an error (see screen cap).
I have enabled Support Access for someone there to take a look. I would greatly appreciate any suggestions as to what might be done to solve the issue.
Thank you so much for your time,