Smush Pro server is not reachable

So I started a thread already and have already been ignored. (https://premium.wpmudev.org/forums/topic/smush-pro-server-is-not-reachable-1?replies=4#post-825438)

I am getting this error message:

Oh Snap! Seems like Smush Pro server is not reachable, you can try back in some time.

I am using CloudFlare and WPengine. I've tried clearing the cache and disabling/re-enabling object cache. No luck.

What should I do?

I expect a response within the next few hours or I will file for a chargeback on the purchase, as this is absolutely terrible service