Smush request timed out

Hi!

Wanted to smush images but keep getting this error:
Smush request timed out, You can try setting a higher value for WP_SMUSH_API_TIMEOUT

I did search before asking, and tried to increase the timeout timer in functions.php as suggested in previous tickets. This plugin worked fine in another site of ours just yesterday. So, we checked our server logs and seems it couldn't connect to your smush server. A regular ping to your IP didn't return, so I wonder if your servers are down?

  • Denitsa
    • WordPress Warrior

    Hello MeKiwi Oy,
    I hope you are having an awesome day!

    Our servers are up and running right now and I am not getting any error when smushing images on my sandbox, so it must be something specific to your site.

    Would you paste your server logs here so we could see the exact errors? You can also check with your host to make sure nothing is blocking the connection to our servers

    Additionally, if it's not your host, could you provide us with your IP, so we can check if there's any blocking on our side? Many thanks!

    Looking forward to hearing back!

    Kind regards,
    Denitsa

  • MeKiwi Oy
    • New Recruit

    Thanks for reply!
    It started working again. The problem persisted for just a three to four hours. I don't think it had anything to do with our servers because we tried to ping your server from a totally separate network and got no response. Sorry, we didn't save the logs from yesterday.

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