Smush server was unable to access images from your site.

Hi,

I just bought wp smush pro and I have this error messsage :
Smush server was unable to access images from your site.

My website is HTTPS and I have tried to desactivate all my plugin but the result is the same.

Can you help me with this issue?

Best regards,
Eddy

  • Michelle Shull
    • DEV MAN’s Apprentice

    Hey there, Eddy!

    This error usually occurs for one of two reasons.
    1. Your host may be blocking the SmushPro server's IP address.
    2. If you're using a CDN, or a service like CloudFlare, you may need to whitelist the SmushPro server IP address.

    That IP is 66.135.55.161, your first step will be to check your CDN settings and add that IP to your whitelist. Next, drop your host a support email and ask them to whitelist the SmushPro server IP.

    That should get you cleared up!

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