Smush server was unable to access images from your site.

L4 Switch
| |
Webserver1 Webserver2
| |
Image File Server is mounted to each webserver wp-content/uploads

In Smush Pro
Smush server was unable to access images from your site.

  • Tyler Postle

    Hey Visualdive,

    Hope you're doing well today!

    Sorry not sure I understand that first part, are you hosting the images elsewhere? Your support access is giving a "null" response, it's possible there is a security/caching or other plugin blocking our access.

    Would you mind re-voking then regranting access, that normally fixes it :slight_smile: or you could just send in your WP username/password privately through our contact form to be sure: https://premium.wpmudev.org/contact/

    Select "I have a different question".

    Send in:

    Subject: "Attn: Tyler Postle"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password) - optional would save time asking for it later on if it is needed.
    -link back to this thread for reference
    -any other relevant urls

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me :slight_smile:

    https://premium.wpmudev.org/contact/

    Something I would try before sending any of this in, would be doing a plugin conflict check - deactivate all other plugins to ensure none of them are causing the issue.

    Look forward to hearing back!

    Cheers,
    Tyler

    PS. Welcome to the WPMU DEV Community :slight_smile:

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.