Smush server was unable to access images from your site.

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Image File Server is mounted to each webserver wp-content/uploads

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Smush server was unable to access images from your site.

  • Tyler Postle
    • CGO

    Hey Visualdive,

    Hope you're doing well today!

    Sorry not sure I understand that first part, are you hosting the images elsewhere? Your support access is giving a "null" response, it's possible there is a security/caching or other plugin blocking our access.

    Would you mind re-voking then regranting access, that normally fixes it :slight_smile: or you could just send in your WP username/password privately through our contact form to be sure:

    Select "I have a different question".

    Send in:

    Subject: "Attn: Tyler Postle"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password) - optional would save time asking for it later on if it is needed.
    -link back to this thread for reference
    -any other relevant urls

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me :slight_smile:

    Something I would try before sending any of this in, would be doing a plugin conflict check - deactivate all other plugins to ensure none of them are causing the issue.

    Look forward to hearing back!


    PS. Welcome to the WPMU DEV Community :slight_smile:

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