Smush shows [WPMUDEV API] Skipped sync due to API error exponential backoff.

When I access the Smush > CDN page it shows this message [WPMUDEV API] Skipped sync due to API error exponential backoff. It seems the CDN usage status isn't working when I access the CDN configuration. Can you help me?

  • Alex Cuadra
    • Flash Drive

    Hi Miles,
    Sorry to hear you are having this issue.
    I'm trying access to your site with credentials you shared earlier on chat but it seems that they have changed.
    So, could you please grant temporary support access via WPMUDEV Dashboard plugin? No need to share any WP admin credentials, just navigate in WP admin area under WPMU DEV -> Support -> Support Access page and click on the "grant support access" button. You can find detailed information about it here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5

    Please do reply back here when access is granted because we don't get any notifications about it.

    Best Regards
    Alex Cuadra

  • Marcel
    • New Recruit

    Hi, I have the same issue with the website togetherinit.nl.

    In the logs i see:
    PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /var/www/vhosts/togetherinit.nl/httpdocs/wp-content/plugins/wp-smush-pro/core/class-wp-smush-settings.php:586
    Stack trace:
    #0 /var/www/vhosts/togetherinit.nl/httpdocs/wp-content/plugins/wp-smush-pro/core/class-wp-smush-settings.php(536): WP_Smush_Settings->parse_cdn_settings()
    #1 /var/www/vhosts/togetherinit.nl/httpdocs/wp-content/plugins/wp-smush-pro/core/modules/class-wp-smush-ajax.php(361): WP_Smush_Settings->save(false)
    #2 /var/www/vhosts/togetherinit.nl/httpdocs/wp-includes/class-wp-hook.php(286): WP_Smush_Ajax->scan_images('')
    #3 /var/www/vhosts/togetherinit.nl/httpdocs/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
    #4 /var/www/vhosts/togetherinit.nl/httpdocs/wp-includes/plugin.php(465): WP_Hook->do_action(Array)

    When var dumping the WP_error i get:
    object(WP_Error)#3370 (2) { ["errors"]=> array(1) { ["api-backoff"]=> array(1) { [0]=> string(64) "[WPMUDEV API] Skipped sync due to API error exponential backoff." } } ["error_data"]=> array(0) { } }

    I can't activite Smush CDN on this domain. Maybe it is related to moving the site from staging to live, but i'm not sure.

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