Smush times out uploads

When uploading images with Smush activated, no images succeed in getting uploaded - the request always times out after ~2 minutes of waiting.

  • Luís
    • Support

    Hi Emil ,

    Hope you're doing well today!

    We will need to investigate this further, could you please give us access to your admin panel, so we can check your issue?

    If you don't already know, please, follow the link below, to see how enable the staff login:

    http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    When you enable this option, please post again!

    Also, can you enable the debug flags in your wp-config.php?

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );

    It will be saved to a debug.log file inside the "wp-content" folder. Can you share it with us?

    https://codex.wordpress.org/Debugging_in_WordPress

    Note: Save the file as a .txt, because the .log extension is not allowed in the attachments.

    Cheers, Luís

  • Emil
    • Flash Drive

    I've activated support access.

    I can't really see anything relevant in the debug log (after reactivating WP Smush and trying to upload an image again (failing)), I'll send it to you if you request a private reply though :slight_smile:

  • James Morris
    • WordPress Enthusiast

    Hello Emil,

    I hope you are well today. Thank you for enabling WP_DEBUG. If you would like, I can login and view the debug.log file and see about coming up with a solution for your problem. In order to help you better with your issue, would you please grant me access to your server?

    Please visit the Contact page and complete the form with the following information:

    Select "I have a different question" from the drop-down box.

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

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    Best regards,

    James Morris

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