Snapshop Pro Error first time used: PcLZIP file:media/2011/06 add failed - 10:

Hi
I have attempted to do a Snapshot Backup on my website http://www.digitaldarkroom.net.au but it has come up with an error on the second last line with 5% done on that line.

I didn't know whether I should put the full error on here as it gives a home path with username. Instead I will tell you the last part of the error which should hopefully let you know the error and why:

_backup/1447128222/pclzip-56416de871dbe.gz' has invalid filesize - should be minimum 18 bytes [code 10]

I have allowed Support Access if needed.

Thanks
Rod

  • Predrag Dubajic
    • Support

    Hey Rod,

    Hope you're doing well today :slight_smile:

    I was unable to check your site as the Sucuri is not letting me in via support staff login, but can you try going to Snapshot > Settings, scroll to the bottom of that page and change compression method and see if it's working after that.

    Best regards,
    Predrag

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