Snapshot 504 gateway time-out error and Server error status: parsererror [200]

I’m trying to run Snapshot on my site, but I’m getting a 504, GATEWAY TIME-OUT error pretty fast, it hangs at 100% for several seconds, then shows the 500 gateway error.
I have a max_execution_time of 300, but the snapshot is taking less than 5 mins to display the error.

2. I also got this error when installing Snapshot on the site: Server error status: parsererror [200]

  • Ash

    Hello Ryan

    Would you please enable debug mode and check if there is any error? To enable debug mode please go to wp-config.php and change

    define( 'WP_DEBUG', false );

    to

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define( 'WP_DEBUG_LOG', true );

    That will create a file called debug.log inside wp-content folder.

    Also, make sure you have php error log enabled too in the server, guessing you have a dedicated server or VPS. In shared hosting, you normally find the error log in cPanel.

    Now, try to run another snapshot. And check both the debug.log file and php error log file to see any error is generated. Send me those errors using http://pastebin.com.

    Have a nice day!

    Cheers,
    Ash

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