Snapshot archives now found, but still have problem with support thread comments

Hi. The archives are now appearing and I was able to backup. Thank you! I still have a problem of not being able to continue the conversation thread when you make a comment. I looked at your screen shot and followed your advice about clearing the cookies and cache. I still do not have the white box under your comments to continue the same conversation. There is nowhere for me to comment on your comments. Have any more ideas about what the problem is here?
Thanks much!