snapshot backed up the media folder but no theme or plugins

I am trying to back up a site to give to my client for placement on a new server. I used Snapshot and told it to back everything up including the theme and the plugins. When I tried to restore it to a test install on another server it appeared to be doing something but when it was done there was no new content in posts, pages, media, themes or plugins.

When I look at the zip file that snapshot created it is basically a backup of the media folder with a text file outlining the parameters of the backup.

So, the restore didn’t even work a little bit and the backup didn’t either. What might I be doing wrong?

Note: the snapshot was created from a sub-site of a multisite install – the restore is to a single site install.