Snapshot backup data size issue

The problem is that snapshot has put 128GB of data on our server and we don't know how.
it says no backups in the "all snapshots" section. The actual backup zip in snapshots folder is only 1 or 2 GB, but the _backup folder is 125GB - why?

  • Nazmul H. Rupok

    Hi there,

    Hope you are doing well today. Upon checking the chat history, I can see the data size issue was later addressed by our colleague Vaughan. Let me rephrase this here for your convenience. The oversized files left on the server, are most likely due to a failed snapshot backup & snapshot was unable to delete these files from the server for whatever reason. A failed backup should trigger a delete, but in some circumstances, it is unable to do so. They are however, safe to manually delete via FTP to clear space.

    If you are facing any other issue related to the scheduled backup, you are welcome to open a new ticket or let us know here. We'll be happy to assist you.

    Have a nice day. Cheers!
    Nazmul