Snapshot Backup errors

I have been trying to run the initial backup via the plugin but I keep getting an error around steps 9 or 14. I am attaching a screen grab of the message and how it breaks the rendering of the dashboard.

  • Sohag Ronjon Dey

    Hi Jesse,

    Hope you are having a beautiful day! :slight_smile:

    This error shows sometimes when there is a plugin conflict with Snapshot plugin. Will you please make a basic theme/plugin conflict test? To perform it try to temporarily deactivate all plugins except Snapshot and WPMU DEV Dashboard then backup again. If worked, then enable the plugins one at a time and try to run the backup to see if the error generates. In this way we will be able to find out the conflicting plugin if there is any.

    Please visit this article to follow the steps of conflict test (you may need to scroll the page down a little):

    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    or follow the steps in the flowchart.

    Before that please have a backup of your entire site and database this will prevent you from losing everything if something goes wrong.

    If you like and allow then we can also do the plugin conflict test. Please take your sites backup and grant support access and send us your ftp credentials so we can take a closer look at your end?

    You can grant support access via

    Dashboard - WPMU DEV -> Support -> Support Access -> Grant Access or

    by following this guide here:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Please send us your ftp cridentials through our contact form,

    https://premium.wpmudev.org/contact/#i-have-a-different-question using this template:

    Subject: "Attn: Sohag"
    -WordPress admin username
    -WordPress admin password
    -login url
    -ftp credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me

    Please DO NOT post the credentials here as this is a public forum.

    Let me know when you do so!

    Cheers,
    Sohag