I have attempted to create a backup using Snapshot Pro in preparation to migrate the site to a new host, however, Snapshot has failed to complete.
I was able to backup the databases in a separate Snapshot but backing up files seems to hang at 'media'. I excluded 'media' in a separate backup and that also completed successfully. The attempts to snapshot the 'media' files result in the error messages: "Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at firstname.lastname@example.org to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request."
I'm not sure if I'm doing something wrong or something isn't configured correctly. I've granted support access to the site and any insight as to how to fix this issue would be greatly appreciated.