Snapshot Backup problem

I am unable to backup my site or to create a snapshot.

When I try to create a snapshot, I get this error: “An unknown response returned from Snapshot backup attempt. Aborting. Double check Snapshot settings.”

When I try to do a manual backup, I get this error: “Aw shucks, something went wrong :slight_frown: Instead of the beautiful response we expected, we got this: <empty response>”

Can you try to fix this? I’ve granted support access.