Snapshot cannot be updated because it has missing folders

This is the setting I get when I try to update SNAPSHOT on my network.

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Snapshots Settings
The Settings panel provides access to a number of configuration options you can customize Snapshot to meet you site needs.

Alternar panel: Folder Location
Folder Location
Set a destination folder for your snapshots. This folder will be created inside your site's media upload folder. /wp-content/uploads/snapshots

Optionally, you can attempt to set the snapshot folder to a directory outside of your web site. This may not be available depending on your hosting configuration. Check with your hosting provider. If you change the folder to be outside of your web site you may not be able to access the archive via this plugin. You will need to use FTP or some other solution provided by your hosting provider.

If you do change the Snapshot folder, the existing folder will be moved/renamed to the new value. The new folder must not already exist.

Backup Folder
Default folder is snapshot. If you change the folder name the previous snapshot files will be moved to the new folder.
Current folder /
Save Settings
Alternar panel: Database Segment Size
Database Segment Size
The Segment Size can be defined as the number of rows to backup per table per request. The Segment Size controls the backup processing when you create a new snapshot. During the backup processing Snapshot will make a request to the server to backup each table. You can see this in the progress meters when you create a new snapshot. In most situations this backup process will attempt to backup the table in one step. But on some server configurations the timeout is set very low or the table size is very large and prevents the backup process from finishing. To control this the Snapshot backup process will breakup the requests into smaller 'chunks of work' requested to the server.

For example you have a table with 80,000 records. This would take more than the normal 3 minutes or less most servers allow for processing it attempted in a single request. By setting the segment size to 1000 the Snapshot process will breakup the table into 80 small parts. These 1000 records per request should complete within the allow server timeout period.

Segment Size
The segment size is the number of database records to backup per request. It is recommended you keep this at least above 1000.
Default segment size is: 5000.
Save Settings
Alternar panel: Server Info
Server Info
The following table shows version information about your server. When contacting support it might be helpful to provide this information along with your specific issues.

WordPress Version 4.4.1
PHP Version 5.4.43
MySQL Version 5.5.42
Is Multisite Yes, Number of Sites: 10
WP_CRON Snapshot uses WP_CRON to run automated backups. If you have disabled WP_CRON via your wp-config.php you will not be able to schedule snapshots.
WP_CRON Enabled.
WP_CRON Lock timeout: 60
Folder Permissions Missing Folder –
Missing Folder –
Missing Folder –
Missing Folder –
Missing Folder –
OpenSSL The OpenSSL Apache module is require to make secure connections with destinations like Dropbox and Amazon AWS.
OpenSSL installed
cURL cURL is used when connecting to remote destinations like Dropbox and Amazon AWS.
cURL installed
Version: 7.24.0
SSL Version: OpenSSL/1.0.0
Libz Version: 1.2.3
Protocols: dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtsp, scp, sftp, smtp, smtps, telnet, tftp
PHP runtime information
Display Errors 1
Error Reporting 4983 - E_ERROR, E_WARNING
Magic Quotes Off
Max Execution Time (seconds) 30 The value displayed can be adjusted by Snapshot PHP scripts.
Memory Limit 64M - WP_MEMORY_LIMIT defined by WordPress wp-config.php.
256M - WP_MAX_MEMORY_LIMIT defined automatically by WordPress
Open Basedir Off
Safe Mode Off
ZLib Compression Off
Alternar panel: Memory Limit
Memory Limit
The Memory Limit setting can allow Snapshot to use more or limit the amount of memory used by Snapshot during the backup or restore processing. The value set here can be higher than the value you would define for WP_MEMORY_LIMIT in you wp-config.php. This is because working with zip archives takes more memory than just serving a web page. For any moderate size site this value should be at least 256M.

If left blank, Snapshot will compare the php.ini (memory_limit), WP_MEMORY_LIMIT and WP_MAX_MEMORY_LIMIT settings and use the largest value.

Memory Limit
Important to include the size M = Megabytes, G = Gigbytes as in 256M, 1G, etc.
Save Settings
Alternar panel: Global File Exclusions
Global File Exclusions
Use this setting to create global exclusions. This means the excluded files or directories will be excluded automatically from all snapshot configurations. You can also setup exclusions specific to a single snapshot via the configuration screen. The exclude logic uses pattern matching. So instead of entering the complete server pathname for a file or directory you can use simply use the filename of parent directory. For example to exclude the theme twentyten you could enter this one of many ways: twentyten, themes/twentyten /wp-content/themes/twentyten, /www-data/wp-content/themes/twentyten. Regular Expression are not allowed at this time.

Global Exclusions
The Snapshot directory / is automatically excluded from all snapshots
Save Settings
Alternar panel: Error Reporting
Error Reporting
This section controls how Snapshot will handle an error condition during the backup / restore processing. There are two columns for each type of error. The 'stop' column controls if Snapshot will abort the current process should that type of error be reached. The 'log' column controls if the type of error and details will be written to the processing log. In most cases you want to set 'stop' for Errors only. And set 'log' for all.

Stop Log Error Description
Errors - Fatal run-time errors. These indicate errors that can not be recovered from, such as a memory allocation problem. Execution of the script is halted.
Warnings - Run-time warnings (non-fatal errors). Execution of the script is not halted.
Notices - Run-time notices. Indicate that the script encountered something that could indicate an error, but could also happen in the normal course of running a script.
Save Settings
Alternar panel: Compression Library
Compression Library
This section lets you select which zip compression library to use. The zip library is used during the backup and restore processing by Snapshot. Chose from the options below.

Select Compression Option ZipArchive - In most cases ZipArchive is built into PHP and generally faster than PclZIP. This library primarily uses files instead of memory for temporary storage when compressing large files.
PclZip - is part of the WordPress core libraries. It will be slower than built-in PHP functions like ZipArchive. This library uses memory instead of files for temporary storage when compressing large files.
Save Settings
Gracias por crear con WordPress. Versión 4.4.1

  • Sajid

    Hi @jacob,

    Hope you are doing good today :slight_smile:

    I am sorry but I am unable to understand what is the issue exactly. You mean you are not able to update Snapshot Pro from 2.5 to ?

    If yes, then please deactivate the Snapshot plugin first, then delete (take backup first) the snapshot folder from plugins folder via FTP or FileManage of Cpanel.

    Now, download (click on download button not Install) the latest version from this URL. Upload it to plugins folder manually via FTP or FileManage of Cpanel and activate.

    Hope that helps! If you still need assistance, please don't hesitate to ask.

    Take care and have a nice day :slight_smile:

    Kind Regards,
    Sajid J

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