Snapshot Can't complete

I'm trying to run a Snapshot Backup. Either Snapshot or Managed backup are not completing. Can you help me?

  • Ash
    • WordPress Hacker

    Hello Oly

    I can see there is an error - 504 gateway timeout error. what is your max execution time? Would you please consult with your host to increase it to at least 150?

    Also, it seems to be broken on backing up plugins. So, I think it can also happen due to a conflict. Would you please run a conflict test (or on the staging site if you have any)? Please deactivate all plugins except this one and check if the problem gone. If so, then enable all plugins one by one and find which one is having conflict. You need to do the same with themes as well.

    You can find the flowchart here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-1

    Let us know how it goes. Have a nice day!

    Cheers,
    Ash

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