Hi everyone - I'm new to your software and have started a trial to see if I can successfully migrate a WordPress site from one hosting provider to GoDaddy - followed these instructions:

when I go to restore it appears to hang by saying this: Snapshot determining tables/files to restore

memory_limit (3000M) and max_execution_time (800). No errors saved in the debug.log

WP Admin and FTP credentials sent during the Live Chat.

  • Nithin

    Hello Gregg Middlemist,

    Hope you are doing good today. :slight_smile:

    It seems like I'm not able to login via the WordPress credentials that you have shared via chat, I'm getting the following error:
    ERROR: Invalid username

    Made sure that the site is pointed via the /hosts file, and I'm still getting the same issue. Even the FTP credentials isn't working too, I'm getting:
    530 Login authentication failed

    Please advise if I'm missing anything in here. If there is a change in credentials, you can send us the credentials via our secure contact form:

    - To Mark to my attention, the subject line should contain only: ATTN: Nithin Ramdas
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls

    Have a nice day. :slight_smile:

    Kind Regards,

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