SNAPSHOT DETERMINING TABLES/FILES TO RESTORE

Hi everyone - I'm new to your software and have started a trial to see if I can successfully migrate a WordPress site from one hosting provider to GoDaddy - followed these instructions: https://premium.wpmudev.org/blog/easy-migration-snapshot/

when I go to restore it appears to hang by saying this: Snapshot determining tables/files to restore

memory_limit (3000M) and max_execution_time (800). No errors saved in the debug.log

WP Admin and FTP credentials sent during the Live Chat.