SNAPSHOT do not start the restore.

SNAPSHOT PRO Do not work. nothing happens when I click on restore after I selected an imported snapshot and go to the bottom of the page and click restore.
Snapshot --> Snapshot --> select Snapshot_20170801-02 -->Options Restore --> Get: Max Execution Time WARNING --> go to the bottom of the page --> click on Restore --> nothing happens.

  • Dimitris

    Hey there Bjorn,

    hope you're doing good today! :slight_smile:

    I accessed your website after you kindly granted support access for us and I was able to see this issue in action.
    I was also able to see the requirement check error about max_execution_time.
    Just to be sure, could you please set this to a high number like 600 instead of -1? Here's how: https://codex.wordpress.org/Common_WordPress_Errors#Maximum_execution_time_exceeded

    If this continues, please try to deactivate all other plugins apart from WPMUDEV Dashboard and Snapshot, activate a default theme like TwentySeventeen, and try to restore your snapshot once again.

    If the issue continues even with this state, don't activate back anything else, but enable debug that may reveal more to us. Simply access your server via FTP, edit the wp-config.php file, find a line like
    define('WP_DEBUG', false);and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    Then go ahead and try to replicate the error by restoring your snapshot once more.
    By doing so, a /wp-content/debug.log file should be created. Simply download it, rename it to debug.txt and attach it here in your next reply. If size of text file exceeds the 5MB limit of our blog, please use a service like Dropbox and post the shareable link instead.
    Ref: https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/

    Let us know how that goes!
    Warm regards,
    Dimitris

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