Snapshot failed on sub-site backup

Snapshot failed with a 502 message when backing up sub-site and the option "Only include selected files" is chosen.

  • James Morris

    Hello shivam_purwar,

    I hope you are well today.

    I've been running some further tests on your site. I'm finding that full Snapshots function correctly The Snapshots complete without issues, and rather quickly at that. However, when the option Only include selected files is selected along with the plugins, the Snapshot fails, which doesn't really make much sense.

    I'm flagging this ticket for our Dev Team to look into this unusual issue further. Please be sure to keep Support Access active while we look into this further. Thank you for your patience while we sort through this.

    Best regards,

    James Morris

  • Leonidas

    Hello shivam_purwar ,

    Sincere apologies for the long delay here!

    Our Dev Team is trying to follow up on this task for you, but unfortunately Support Access has expired. In order for us to assist you better, would you please send us the Administrator login credentials along with the FTP credentials so we can properly access your site? You can send these details securely through our contact form.

    Please visit the Contact page and complete the form with the following information:

    Option: I have a different Question

    Subject: "Attn: Leonidas Milosis"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - FTP credentials
    (and port if required)

    Best regards,

    Leonidas Milosis

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