Snapshot failing and causing 500 errors

Any time a Snapshot is run on the site, it stalls at the Files step (anywhere between 45% & 67%), and causes 500 errors on the frontend.

  • Predrag Dubajic

    Hi Morgan,

    Hope you're doing well :slight_smile:

    I did a test on your site with new Snapshot which included all the files and DB tables but I was unable to replicate this issue, I was constantly checking the front end, especially during the file backup but there were no issues whatsoever.

    Since we're talking about 500 error I also activated debug.log on your site because that catches any errors that happen but after the snapshot finished there was nothing there.

    It looks to me that everything is working fine, and I also see that you have complete backup from October 27. which means that it worked back then as well.

    Do you know if your server had some issues since then, like some high traffic or anything else that was slowing it down and that caused the Snapshot to hit the memory or timeout limit and cause this issue?

    Best regards,
    Predrag

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