Snapshot Files 0kb


I need to restore the site but the backup files that I downloaded previously are showing as zero bytes and I'm afraid to import them to restore from.

There is a version within the site backups already but I'm afraid to restore that since the local versions I have are zero.

Is this a common issue? Are they actually empty files?

Please advise how I can get a previous version restored asap as I believe there is a virus/spam effecting my site's functionality.

Thank you!


  • Vaughan
    • Support/SLS MockingJay


    It could be a number of reasons, possibly browser related or mimetype EOF not being detected. You could also try with adifferent browser.

    Alternatively, try changing the compression method in the snapshot settings from pclzip to zip Archive or vice versa (though that would only change for newsly created zips.

    It does occasionally happen, sometimes even browser extensions can cause it. But if the zip downloads via ftp and opens ok, it should be fine to use.

    Hope this helps

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