Snapshot getting bad gateway error

Hi there,
Trying to backup via snapshot to your servers, but getting 502 error, bad gateway —- I’ve given you access, can you please take a look? Thank you!

  • Rupok

    Hi Brandon,

    Thanks for granting Support Access. I logged in and tried to create a managed backup on your site and after couple of steps, I got that nginx 502 Error. Initial steps were completed successfully, that means your server is not misconfigured. But as it breaks in the middle, that clearly mentions that your server gets out of resources during the process.

    I just searched for you to find out how we can resolve 502 error and seems like increasing resource is a plan. One article was suggesting to increase buffer and timeouts inside http block:

    http {
    	...
    	fastcgi_buffers 8 16k;
    	fastcgi_buffer_size 32k;
    	fastcgi_connect_timeout 300;
    	fastcgi_send_timeout 300;
    	fastcgi_read_timeout 300;
    	...
    }

    Can you please do that? If you are confused, can you please talk to your host regarding this? I believe, they can help you best in doing this.

    Please try to create the backup again after increasing these resources. If it still fails, please let us know. We will be glad to investigate further.

    Have a nice day. Cheers!
    Rupok

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