Snapshot got disconnected from Hub after the last plugin update

I found out last night that all my websites weren't back up to the managed service, so I had to manually backup all them.
When I logged in I noticed that the sites appeared as disconnected from Hub, I got the welcome screen of Snapshot like if I had just installed the plugin.
After visiting the Plugins page and then went back to Snapshot's page, all settings were back and the previously created backups were properly listed. I'm not sure if this could be caused by the latest WP update or if it could be related to the latest Snapshot update.

  • Nithin
    • Support Wizard

    Hi james_borillo,

    Hope you are doing good today. :slight_smile:

    We tested this issue further, and wasn't able to replicate it again in our side. Just to be sure you notice the issue only with website?

    Or are you able to replicate the same issue with other websites in your Hub? I'm also checking with the developer to see whether he's able to advise what could have caused in such use case.

    Will keep you posted once I get further feedback regarding this asap. :slight_smile:


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