Snapshot interrupted at 61%

Snapshot interrupted at 61% every time I try to manage a backup. Please advise what should I do. I got shared hosting on HostGator.

Thanks

  • Kasia Swiderska

    Hello Clusterfa Shion,

    I checked you site and during backups (Snapshot and Managed Backup) site throws 500 Internal Server Error on admin-ajax.php file in browser console.

    In this case there are two possible reasons for this error. It is memory limits issue or plugin conflict (you can read about that error more here https://premium.wpmudev.org/blog/500-internal-server-error/ ).

    Because value of max_execution_time is 30 and this is very low - and Snapshot requires at least 150 there - this is more possible reason than plugin conflict test.

    I'm not able to confirm that for sure with error in debug.log because FTP you provided us is not working (I asked Kris and another staff member to test it again, they confirmed both that it is not working).

    Right now, you can try to run a quick plugin/theme conflict test as described in getting support manual E. Plugin Conflict Test
    https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    If with only Snapshot enabled - creating backup will again fail, this will confirm that issue is with max_execution_time. Only solution to this issue is increasing that value.
    I'm afraid there is no workaround for this particular problem. max_execution_time has to be increased - and you would need to talk with your hosting provider so they increase that for you.

    kind regards,
    Kasia

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