Snapshot is stuck on taking a backup

When I try to take a backup using standard snapshot, it's stuck at 94% and in the plugins section. My memory limit is up to 1024M, other snapshot requirements are passed too. There is nothing in the error log.

  • Kris
    • Support

    Hi Jack,

    Hope you are doing good today.

    I log in to your site and I confirm that snapshot stuck at 94% in the plugins section.

    I added this code to your wp-config.php file:

    /* Snapshot Settings */
    define('SNAPSHOT_FORCE_ZIP_LIBRARY', 'pclzip'); // optional settings are pclzip or ziparchive
    /* End of Snapshot Settings */

    This make the Snapshot a little bit slower, because it will proceed only 10 files at the time, but it fix the issue with full site backup.

    After that I was able to create:
    - full local snapshot
    - and full FTP/sFTP(hk_oss) backup
    on your site.

    Kind Regards,

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