[SNAPSHOT] managed backup - backups are missing

I think some of my backups are missing. There was a problem with Snapshot yesterday and before I knew it I tried to reset the API key. But today I see it's working fine but the backup I had under one site seems to be gone.
I'm in the hub now and it does say "You don’t have any backups. Run a backup now." I'm pretty sure there was one in there before.
During chat session I create new now with today's date.