Hi I have lots of website using the managed backups - it was one of the reasons `I joined up to your service in the first place - you had said you were going to introduce this feature - so far I'm not overly keen on it - quite a few of my site just won't back up and some that do won't run own their own via the cron job - I also use managewp to keep track of my websites and I use them for backups as well - they see to have no problem working at all and seem a lot more reliable - are you using a different method to do you back ups?
Sorry not trying to be negative - just want your system to work and make me confident in just using your sevices - at the moment they seem to unreliable to ditch managewp.
I can give you access to my site if you need - the one above won't back up at all - just get and empty response error message like this "Aw shucks, something went wrong :slight_frown: Instead of the beautiful response we expected, we got this:
this happens on quite aa few sites - on others I can get it to work - but it never runs itself again
please help if you can