SnapShot not backing up automatically

I want Snapshot to backup weekly to the WPMUDev servers (Managed Backup). This isn't working -- the latest backup was earlier this month!

I have granted support access to this website. Please adjust as necessary. (If you need the wp-config file, it is in the folder ABOVE the public_html/ folder for added security.)

Thanks!
Larry

  • James Morris

    Hello Larry Levenson,

    I hope you are well today. Thank you for having Support Access enabled. I've taken a look at your site and I see some things that need adjusted. However, Support Access doesn't give us access to your file system.

    In order to help you better with your issue, would you please grant me access to your site and server?

    Please visit the Contact page and complete the form with the following information:

    Subject: "Attn: James Morris"

    In the Message box, please provide the following:

    - link back to this thread for reference
    - any other relevant urls

    - Admin login:
    Admin username
    Admin password
    Login url

    - Hosting Control Panel Login
    Admin username
    Admin password
    Login url

    ~OR~

    - FTP credentials
    host
    username
    password
    (and port if required)

    Best regards,

    James Morris

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