Snapshot not creating backup of multisite' main site

I'm using Snapshot to create backups on my multisite. Its creating backups on subsites but not for the mainsite. Is this normal?

  • Tyler Postle

    Hey webcadre,

    Hope you're doing well today!

    What happens when you try to create a backup on your mainsite?

    The difference between your mainsite and the subsite is that the mainsite will include the global database tables. If you have lots of sites then these tables will be quite large and that is why it might not be creating the backup successfully on your main site - your server might not be able to handle request, or perhaps you have a max timeout set somewhere that is causing it to timeout before it finishes.

    You can also check your logs folder via:


    Open up the log for the snapshot you're having issues with and check for any errors :slight_smile:

    Look forward to hearing back on this webcadre! More than happy to help further.

    All the best,

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