Snapshot Not Creating Backups - Errors

Hey there WPMUdev!

Everytime I try to run a backup with Snapshot I get an error or the backup never completes.

Not sure why this is happening, any thoughts? Support access should be open as well.

Much Love,
Ciro Bey

  • Luís

    Hi Ciro Bey ,

    Hope you're doing well today!

    The backup can fail due to different reasons and we will need to investigate further:

    1) Increase "memory_limit" and the "max_execution_time" PHP variables.

    There are some methods to do this, so, I think this article may interest you:

    https://premium.wpmudev.org/blog/increase-memory-limit/

    2) Reduce the chunk size

    You can reduce the chunk size of the files or database adding these codes to you wp-config.php:

    define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100);
    
    define('SNAPSHOT_FILESET_CHUNK_SIZE', 10);

    3) Plugin conflict

    In these case we will need to make a full plugin conflict test, in order to find if there is any plugin conflicting with this.

    Snapshot have a "logging" feature in the Managed Backups section, but from what I checked it didn't saved anything. As you already sent me the FTP details of your website in a previous topic, I will perform some tests to try find the issue and will update this topic with the results.

    Cheers, Luís