Snapshot Not Creating Backups - Errors

Hey there WPMUdev!

Everytime I try to run a backup with Snapshot I get an error or the backup never completes.

Not sure why this is happening, any thoughts? Support access should be open as well.

Much Love,
Ciro Bey

    Luís

    Hi Ciro Bey ,

    Hope you're doing well today!

    The backup can fail due to different reasons and we will need to investigate further:

    1) Increase "memory_limit" and the "max_execution_time" PHP variables.

    There are some methods to do this, so, I think this article may interest you:

    https://premium.wpmudev.org/blog/increase-memory-limit/

    2) Reduce the chunk size

    You can reduce the chunk size of the files or database adding these codes to you wp-config.php:

    define('SNAPSHOT_TABLESET_CHUNK_SIZE', 100);
    
    define('SNAPSHOT_FILESET_CHUNK_SIZE', 10);

    3) Plugin conflict

    In these case we will need to make a full plugin conflict test, in order to find if there is any plugin conflicting with this.

    Snapshot have a "logging" feature in the Managed Backups section, but from what I checked it didn't saved anything. As you already sent me the FTP details of your website in a previous topic, I will perform some tests to try find the issue and will update this topic with the results.

    Cheers, Luís