Snapshot not restoring.

Hi there,
I can't seem to restore any of the backups I have on the site.
I am getting the following error.
An unknown response returned from Snapshot backup attempt. Aborting. Double check Snapshot settings.
Any thoughts?

  • Nastia

    Hello Guy!

    Hope you're doing well!

    Please clarify which backup you wish to restore? There are backups from November 21st in Managed Backup and in manual Snapshots section.

    If you wish to restore the Managed Backup the WordPress itself can't handle the load. Please download the full backup file from the Hub along with the snapshot-installer.php file

    Upload both files to an empty folder, on your server. It can be a subfolder on your main site and load the snapshot-installer.php file:
    yourdomain.com/subfolder/snapshot-installer.php

    Please follow the sna[shot wizard to restore the database. The snapshot will ask you to add database credentials. Make sure to create a new database.

    If the restore will go well, please feel free to repeat the process in a folder where your current site is located.

    Please let me know how it went!

    Kind regards,
    Nastia

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