Snapshot not running managed backups

I'm working hard to finish this site, so backups are important. I have Snapshot set to backup daily at 8 AM but it's not running the managed backups. I checked the key and when I trigger a backup it runs fine. So I don't know why the schedule isn't working. I'd appreciate it if someone looked into this. I'm currently having to manually trigger the backups to be stored on WPMU myself via the settings. Support access is open. Thank you.