Snapshot not saving to Google Drive

Here's the log info. Thanks.
1 15:02:45: Backup: init
2016-07-01 15:02:45: adding new snapshot: 1467406774
2016-07-01 15:02:49: table: wp_usermeta segment: 1/25
2016-07-01 15:02:53: table: wp_usermeta segment: 2/25
2016-07-01 15:02:58: table: wp_usermeta segment: 3/25
2016-07-01 15:03:02: table: wp_usermeta segment: 4/25
2016-07-01 15:03:06: table: wp_usermeta segment: 5/25
2016-07-01 15:03:12: table: wp_usermeta segment: 6/25
2016-07-01 15:03:16: table: wp_usermeta segment: 7/25
2016-07-01 15:03:20: table: wp_usermeta segment: 8/25
2016-07-01 15:03:26: table: wp_usermeta segment: 9/25
2016-07-01 15:03:30: table: wp_usermeta segment: 10/25
2016-07-01 15:03:35: table: wp_usermeta segment: 11/25
2016-07-01 15:03:43: table: wp_usermeta segment: 12/25
2016-07-01 15:03:46: table: wp_usermeta segment: 13/25
2016-07-01 15:03:51: table: wp_usermeta segment: 14/25
2016-07-01 15:03:55: table: wp_usermeta segment: 15/25
2016-07-01 15:03:59: table: wp_usermeta segment: 16/25
2016-07-01 15:04:04: table: wp_usermeta segment: 17/25
2016-07-01 15:04:08: table: wp_usermeta segment: 18/25
2016-07-01 15:04:12: table: wp_usermeta segment: 19/25
2016-07-01 15:04:16: table: wp_usermeta segment: 20/25
2016-07-01 15:04:21: table: wp_usermeta segment: 21/25
2016-07-01 15:04:25: table: wp_usermeta segment: 22/25
2016-07-01 15:04:29: table: wp_usermeta segment: 23/25
2016-07-01 15:04:33: table: wp_usermeta segment: 24/25
2016-07-01 15:04:36: table: wp_usermeta segment: 25/25
2016-07-01 15:04:42: table: wp_users segment: 1/2
2016-07-01 15:04:46: table: wp_users segment: 2/2
2016-07-01 15:04:52: table: wp_wp_super_edit_users segment: 1/1
2016-07-01 15:04:57: backupZipFolder[]
2016-07-01 15:04:57: rename: backupZipFile[/hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/uploads/snapshots2016-07-01/_backup/1467406774/snapshot-backup.zip] backupZipFileFinal[/hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/uploads/snapshots2016-07-01/snapshot-1467406774-160701-205934-1a7ca91d.zip]
2016-07-01 15:04:57: finish: snapshot-1467406774-160701-205934-1a7ca91d.zip
2016-07-01 15:06:47: Sending Archive: snapshot-1467406774-160701-205934-1a7ca91d.zip 417.62kb
2016-07-01 15:06:47: Destination: google-drive: snapshots
2016-07-01 15:06:47: Connecting to Google Drive
2016-07-01 15:06:47: Sending file to directory: 0B0a4DXFPcOopT3dsTTFvS3Y5djg
2016-07-01 15:06:47: ERROR: Error: Could not send file

exception 'Google_0814_Exception' with message 'Failed to start the resumable upload' in /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/Google/Http/MediaFileUpload.php:290
Stack trace:
#0 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/Google/Http/MediaFileUpload.php(138): Google_0814_Http_MediaFileUpload->getResumeUri()
#1 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/index.php(336): Google_0814_Http_MediaFileUpload->nextChunk('PK\x03\x04\n\x00\x00\x00\x08\x00\x92\xA8\xE1H\x02...')
#2 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/index.php(280): SnapshotDestinationGoogleDrive->send_file('/hermes/bosnawe...')
#3 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/snapshot.php(7005): SnapshotDestinationGoogleDrive->sendfile_to_remote(Array, '/hermes/bosnawe...')
#4 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/snapshot.php(6885): WPMUDEVSnapshot->process_item_send_archive(Array, Array, Object(Snapshot_Helper_Locker))
#5 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/snapshot.php(7210): WPMUDEVSnapshot->process_item_remote_files(1467406774)
#6 [internal function]: WPMUDEVSnapshot->snapshot_remote_file_cron_proc()
#7 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-includes/plugin.php(601): call_user_func_array(Array, Array)
#8 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-cron.php(117): do_action_ref_array('snapshot_remote...', Array)
#9 {main}
:Failed to start the resumable upload
2016-07-01 15:07:17: Sending Archive: snapshot-1467406774-160701-205934-1a7ca91d.zip 417.62kb
2016-07-01 15:07:17: Destination: google-drive: snapshots
2016-07-01 15:07:17: Connecting to Google Drive
2016-07-01 15:07:17: Sending file to directory: 0B0a4DXFPcOopT3dsTTFvS3Y5djg
2016-07-01 15:07:17: ERROR: Error: Could not send file
exception 'Google_0814_Exception' with message 'Failed to start the resumable upload' in /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/Google/Http/MediaFileUpload.php:290
Stack trace:
#0 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/Google/Http/MediaFileUpload.php(138): Google_0814_Http_MediaFileUpload->getResumeUri()
#1 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/index.php(336): Google_0814_Http_MediaFileUpload->nextChunk('PK\x03\x04\n\x00\x00\x00\x08\x00\x92\xA8\xE1H\x02...')
#2 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/lib/Snapshot/Model/Destination/google-drive/index.php(280): SnapshotDestinationGoogleDrive->send_file('/hermes/bosnawe...')
#3 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/snapshot.php(7005): SnapshotDestinationGoogleDrive->sendfile_to_remote(Array, '/hermes/bosnawe...')
#4 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/snapshot.php(6885): WPMUDEVSnapshot->process_item_send_archive(Array, Array, Object(Snapshot_Helper_Locker))
#5 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/plugins/snapshot/snapshot.php(6754): WPMUDEVSnapshot->process_item_remote_files(1467406774)
#6 [internal function]: WPMUDEVSnapshot->snapshot_backup_cron_proc(1467406774)
#7 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-includes/plugin.php(601): call_user_func_array(Array, Array)
#8 /hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-cron.php(117): do_action_ref_array('snapshot_backup...', Array)
#9 {main}
:Failed to start the resumable upload

  • Adam Czajczyk

    Hello Robert,

    I hope you're well today and thank you for your question!

    The errors that you're getting usually occur when Snapshot is not able to properly connect to Google Drive because of authorization issues. Please try following steps:

    1)
    - access your Google Developers console
    - make sure that the "Drive API" is enabled
    - rename the project (app)
    - get back to Snapshot Pro and re-authorize destination

    2) if this didn't help
    - remove destination from Snapshot Pro
    - create it again (after the step 1 has been completed first)

    3) if this still didn't help
    - remove the destination again
    - create new project in Google Developers Console
    - setup integration once again

    In most cases this procedure helps so it's worth starting with. Let me know if it worked for you, please!

    Best regards,
    Adam

  • Robert

    Hi.

    None of that helped me create or find the file in Google Drive.

    I switched to DropBox and am not finding the file either. Log is:
    2016-07-01 18:50:36: Backup: init
    2016-07-01 18:50:36: adding new snapshot: 1467420567
    2016-07-01 18:50:38: table: wp_usermeta segment: 1/25
    2016-07-01 18:50:40: table: wp_usermeta segment: 2/25
    2016-07-01 18:50:43: table: wp_usermeta segment: 3/25
    2016-07-01 18:50:45: table: wp_usermeta segment: 4/25
    2016-07-01 18:50:47: table: wp_usermeta segment: 5/25
    2016-07-01 18:50:50: table: wp_usermeta segment: 6/25
    2016-07-01 18:50:52: table: wp_usermeta segment: 7/25
    2016-07-01 18:50:54: table: wp_usermeta segment: 8/25
    2016-07-01 18:50:56: table: wp_usermeta segment: 9/25
    2016-07-01 18:50:58: table: wp_usermeta segment: 10/25
    2016-07-01 18:51:00: table: wp_usermeta segment: 11/25
    2016-07-01 18:51:02: table: wp_usermeta segment: 12/25
    2016-07-01 18:51:04: table: wp_usermeta segment: 13/25
    2016-07-01 18:51:07: table: wp_usermeta segment: 14/25
    2016-07-01 18:51:09: table: wp_usermeta segment: 15/25
    2016-07-01 18:51:11: table: wp_usermeta segment: 16/25
    2016-07-01 18:51:14: table: wp_usermeta segment: 17/25
    2016-07-01 18:51:16: table: wp_usermeta segment: 18/25
    2016-07-01 18:51:18: table: wp_usermeta segment: 19/25
    2016-07-01 18:51:21: table: wp_usermeta segment: 20/25
    2016-07-01 18:51:23: table: wp_usermeta segment: 21/25
    2016-07-01 18:51:25: table: wp_usermeta segment: 22/25
    2016-07-01 18:51:28: table: wp_usermeta segment: 23/25
    2016-07-01 18:51:30: table: wp_usermeta segment: 24/25
    2016-07-01 18:51:33: table: wp_usermeta segment: 25/25
    2016-07-01 18:51:36: table: wp_users segment: 1/2
    2016-07-01 18:51:38: table: wp_users segment: 2/2
    2016-07-01 18:51:40: backupZipFolder[]
    2016-07-01 18:51:40: rename: backupZipFile[/hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/uploads/snapshots2016-07-01/_backup/1467420567/snapshot-backup.zip] backupZipFileFinal[/hermes/bosnaweb10a/b877/ipg.arnoldha/observer/wp-content/uploads/snapshots2016-07-01/snapshot-1467420567-160702-004927-98e41ed9.zip]
    2016-07-01 18:51:40: finish: snapshot-1467420567-160702-004927-98e41ed9.zip
    2016-07-01 18:56:40: Sending Archive: snapshot-1467420567-160702-004927-98e41ed9.zip 416.29kb
    2016-07-01 18:56:40: Destination: dropbox: snapshots2016-07-01
    2016-07-01 18:56:41: Sending to Dropbox Directory:disappointed:
    2016-07-01 18:56:41: Send file success: snapshot-1467420567-160702-004927-98e41ed9.zip

    Thanks again.

  • Predrag Dubajic

    Hi Robert,

    I have tested your site with both my GDrive account and Dropbox as well, as you can see from the screenshot below the GDrive was uploaded properly:

    For GDrive you need to make sure that your Redirect URI is entered correctly and after authorizing GDrive destination make sure to save changes one more time.

    As for the Dropbox, I recreated the snapshot one more time on your site, this time with Dropbox destination and the snapshot got uploaded there as well without any issues:

    It does take some time for file to show on your destinations, about 10 minutes, so make sure that time has passed before checking.

    Can you check if your snapshot is shown on dropbox now after some time has passed?

    Best regards,
    Predrag

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