[Snapshot Pro] Backup Storage

Hi,
i´d like to ask, how i can get more then 1 page to the Backup-Storage which comes with my pro Abbo. I tryd it, bit looks like is only one page running in to it. The rest of my pages in the hub store to "lokal".
Thank you in advance for your help & answer.
Kind regards from austria!
Julie

  • Dimitris

    Hello there JulieKolibrie,

    hope you're doing good today! :slight_smile:

    Could you please clarify to me, do you mean that Managed Backups from Snapshot work for one connected website but not for some others?

    If so, we will need to investigate these one by one, so please grant temporary support access to one of these non-working websites. You can share access via WPMUDEV Dashboard plugin, no need to share any WP admin credentials. Just navigate in WP admin area under WPMU DEV -> Support page and click on the "grant support access" button. You can find detailed information about it here: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5
    Please do reply back here when access is granted because we don't get any notifications about it.

    If not, please let me know what I'm missing here. A screenshot could also be helpful, I prefer to use Monosnap for that.

    Warm regards,
    Dimitris

  • Dimitris

    Hello JulieKolibrie,

    hope you're doing good and appreciate the update on this! :slight_smile:

    I accessed your website and tried to run a Managed Backup once more, with no avail though.

    Could you please access your server via FTP, edit wp-config.php file, find a line like
    define('WP_DEBUG', false);and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That's all, stop editing! Happy blogging. */ comment)

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);
    
    // Snapshot settings - start
    define('SNAPSHOT_FILESET_CHUNK_SIZE', 10);
    define('SNAPSHOT_TABLESET_CHUNK_SIZE', 50);
    define('SNAPSHOT_FILESET_USE_PRECACHE', true);
    define('SNAPSHOT_FILESET_LARGE_FILE_SIZE', 104857600); //100MB
    define('SNAPSHOT_IGNORE_SYMLINKS',true);
    define('SNAPSHOT_FORCE_ZIP_LIBRARY', 'pclzip');
    define('SNAPSHOT_ATTEMPT_SYSTEM_BACKUP', true);
    define('SNAPSHOT_BACKTRACE_ALL', true);
    define('SNAPSHOT_SYSTEM_DEBUG_OUTPUT', true);
    // Snapshot settings - end

    Then go ahead to Snapshot -> Managed Backups and try to run it once again.

    If this Internal Server Error comes up again, then a /wp-content/debug.log file should be created. Simply download it, rename it to debug.txt and attach it here in your next reply. If size of text file exceeds the 5MB limit of our blog, please use a service like Dropbox and post the shareable link instead.
    Ref: https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/

    Thank you,
    Dimitris

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