[Snapshot Pro] Backups not working for alienated.me

I haven't been able to run a backup successfully on alienated.me for more than 4 months now.

The weird thing is that in my Wordpress dashboard I do not see WP MUDEV dashboard on the left sidebar, even though it's obviously installed and activated. So I wouldn't know how to grant access to support or access WP MUDEV plugins.

Please help! Thanks!